Welcome to www.dogwalkora.com. These Terms of Service (“Terms”) govern your use of our website and the purchase of our customized in-home dog walking services.

By accessing our website or booking a service with us, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our services.

1. Business Identification & Scope

• Brand Name & Business Owner: dogwalkora (Sole Proprietorship)
• Website: www.dogwalkora.com
• Email: premium@dogwalkora.com
• Phone: +44 1202 549167
• Address: Columbia Road, Bournemouth, Dorset, BH10 4EG, United Kingdom

Service Scope: Our services and customer support are offered exclusively to customers residing in Europe (including the UK and European Union member states) and the United States.

2. Service Description & One-Time Purchase Nature

• Nature of Services: dogwalkora provides customized, in-home dog walking and pet care services tailored to customer instructions provided at the time of booking.
• One-Time Service Sales: All service orders placed through www.dogwalkora.com are individual, one-time service purchases. We do not operate auto-recurring subscriptions or hidden recurring charges unless explicitly selected and agreed upon by the customer in a separate customized agreement.
• No Physical Shipping / Tracking Number: Our products consist solely of localized, on-site, in-home dog walking services. No physical goods are shipped, and no physical delivery or tracking numbers will be generated or provided. Service fulfillment is confirmed electronically via email confirmation and completed through scheduled in-person visits.

3. Payments & Stripe Processing

• Secure Payment Processing: All online card payments and monetary transactions conducted on this website are processed securely by our authorized third-party payment gateway, Stripe.
• PCI-DSS Compliance: Payment details are handled strictly under PCI-DSS standards. dogwalkora does not directly view or store your full payment card details.
• Currency & Charges: Prices displayed on the site are final charges for the agreed one-time service session. Full payment is required at the time of booking to confirm your reservation.

4. European Consumer Rights & Waiver of the 14-Day Right of Withdrawal

Under the EU Consumer Rights Directive (2011/83/EU) and the UK Consumer Contracts Regulations 2013, consumers in Europe generally have a 14-day statutory right to withdraw from distance contracts without giving a reason. However, due to the immediate booking and customized nature of our digital and scheduled services, the following mandatory rule applies:

• IMPORTANT NOTICE REGARDING YOUR RIGHT OF WITHDRAWAL: Once the performance of our customized service or digital booking delivery has commenced (with your explicit prior consent), you explicitly acknowledge and agree that you waive and forfeit your statutory 14-day right of withdrawal/return.
• Before Service Commencement: You may request a cancellation and full refund up to 24 hours prior to the scheduled service date by contacting us at premium@dogwalkora.com.
• After Service Commencement / Within 24 Hours: Once a dog walking session has begun, or if canceled less than 24 hours prior to the scheduled start time, the service is deemed fully rendered or committed, and no right of withdrawal or refund shall apply.

5. Cancellation, Refunds, and Chargeback Policy

• Cancellation Window: Cancellations requested at least 24 hours before the scheduled appointment will be eligible for a full refund processed via Stripe back to the original payment method.
• Non-Refundable Circumstances: Refunds will not be issued for completed services, late cancellations (under 24 hours), or instances where our walker is unable to access the property due to incorrect entry instructions provided by the customer.
• Dispute Resolution: If you experience any issues or are dissatisfied with a service session, you agree to contact us directly at premium@dogwalkora.com before initiating any payment dispute or chargeback with your bank or credit card provider. We are committed to resolving all legitimate customer inquiries directly and amicably.

6. Intellectual Property

All content, imagery, text, branding, and materials on www.dogwalkora.com are either original content created by dogwalkora or sourced from copyright-free materials. You may not reproduce, distribute, or modify any content from this website without prior written permission.

7. Limitation of Liability

To the maximum extent permitted by applicable law in the UK, EU, and United States:

• dogwalkora provides services with reasonable skill and care. However, pet owners must provide accurate behavioral and health information regarding their dogs prior to service.
• We shall not be liable for indirect, incidental, or consequential damages resulting from incomplete or inaccurate instructions provided by the customer.

8. Governing Law & Jurisdiction

These Terms of Service are governed by and construed in accordance with the laws of England and Wales. Any legal claims or disputes arising under or in connection with these Terms shall be subject to the jurisdiction of the courts of England and Wales, without prejudice to mandatory consumer protections applicable in your EU member state or US state of residence.

9. Contact Information

For any questions, service cancellations, or formal inquiries regarding these Terms, please contact us at:

• Email: premium@dogwalkora.com
• Phone: +44 1202 549167
• Address: Columbia Road, Bournemouth, Dorset, BH10 4EG, United Kingdom