These Booking Terms and Conditions (“Booking Terms”) govern all customized, in-home dog walking service reservations placed through www.dogwalkora.com. By completing a booking request, you agree to comply with and be bound by these Terms.

1. Service Owner & Operations

• Brand Name & Data Controller: dogwalkora (Sole Proprietorship)
• Website: www.dogwalkora.com
• Email: premium@dogwalkora.com
• Phone: +44 1202 549167
• Address: Columbia Road, Bournemouth, Dorset, BH10 4EG, United Kingdom

Service Scope: Our online booking services and customer support are available exclusively to residents in Europe (including the UK and EU member states) and the United States.

2. Booking Process & One-Time Payment

• One-Time Service Purchases: All bookings made through our website represent single, one-time service sales for specific dates and times requested. We do not impose automatic recurring subscriptions or unauthorized recurring charges.
• No Physical Shipping / Tracking: Our services consist solely of scheduled, on-site, in-home dog walking sessions. No physical goods or tracking numbers are shipped. Service confirmations and scheduling details are delivered electronically via email.
• Payment Processing via Stripe: Full payment is required at the time of booking to confirm your reservation. All monetary transactions are processed securely through Stripe in compliance with PCI-DSS security standards. We do not store or process payment card details directly.

3. Property Access and Pet Owner Responsibilities

• Home Entry & Key Access: By scheduling an in-home visit, you authorize dogwalkora to access the designated premises at the agreed-upon date and time to perform the booked service. You agree to provide accurate access instructions (e.g., key lockbox codes or concierge entry permissions).
• Pet Information & Temperament: You must disclose all relevant behavioral history, health conditions, or aggression tendencies regarding your pet(s) prior to the service. We reserve the right to cancel a session if a pet poses an unmanageable safety risk to our walker or the public.

4. European Consumer Rights & Waiver of 14-Day Right of Withdrawal

Under the EU Consumer Rights Directive (2011/83/EU) and the UK Consumer Contracts Regulations 2013, consumers generally have a 14-day statutory right of withdrawal for distance service purchases. However, due to the immediate scheduling and customized nature of our in-home services, the following statutory exemption applies:

• IMPORTANT WAIVER NOTICE: By placing a booking and consenting to service delivery on a scheduled date, you explicitly acknowledge and agree that once service performance or digital booking confirmation has commenced, you forfeit and waive your statutory 14-day right of withdrawal/cancellation.

5. Cancellation, Rescheduling, and Refund Policy

• Cancellations Notice (24+ Hours): You may cancel or reschedule a booking up to 24 hours prior to the scheduled service start time for a full refund processed via Stripe back to your original payment method.
• Late Cancellations (Under 24 Hours): Bookings canceled within 24 hours of the scheduled start time, or instances where our walker is denied entry/access to the property upon arrival, are strictly non-refundable.
• Service Disputes: If you have concerns regarding a completed service, please contact us immediately at premium@dogwalkora.com. You agree to seek direct resolution with us before filing any chargeback or payment dispute with your bank or credit card company.

6. Data Protection & Compliance

Personal details collected during the booking process (such as names, addresses, and phone numbers) are handled strictly in accordance with our Privacy Policy, complying with the UK Data Protection Act 2018 (UK GDPR), EU GDPR, and applicable US state privacy laws.

7. Contact Information

For booking modifications, service inquiries, or cancellation requests, please contact us at:

• Email: premium@dogwalkora.com
• Phone: +44 1202 549167
• Address: Columbia Road, Bournemouth, Dorset, BH10 4EG, United Kingdom