This Privacy Policy describes how dogwalkora (“we,” “us,” or “our”) collects, uses, discloses, and safeguards your personal information when you visit our website at www.dogwalkora.com or use our customized in-home dog walking services.

We serve customers located exclusively in Europe (including the United Kingdom and European Union member states) and the United States.

1. Data Controller Identification

dogwalkora operates as an individual sole proprietorship based in the United Kingdom and is the sole Data Controller responsible for your personal data collected through this website.

For any privacy-related inquiries, data protection requests, or to exercise your legal rights, please contact us at:

• Data Controller Name / Brand Name: dogwalkora
• Official Website: www.dogwalkora.com
• Email: premium@dogwalkora.com
• Phone: +44 1202 549167
• Address: Columbia Road, Bournemouth, Dorset, BH10 4EG, United Kingdom

2. Information We Collect

We collect information that you directly provide to us when booking a service or contacting support, including:

• Contact Information: Full name, email address, phone number, and physical address for service fulfillment.
• Service Details: Specific instructions, schedules, and care preferences for your dog(s).
• Communication History: Records of your interactions and correspondence with our customer support.

Note: We do not intentionally collect sensitive categories of personal data or personal information from minors under the age of 16.

3. Payment Processing via Stripe

All online payments and transaction processing on www.dogwalkora.com are handled securely by our third-party payment processing partner, Stripe.

• No Card Storage: dogwalkora does not directly store, process, or view your full payment card details or sensitive bank information on our servers.
• Direct Transmission: Payment data is encrypted and transmitted directly to Stripe in strict compliance with the Payment Card Industry Data Security Standard (PCI-DSS).
• Data Sharing: We share transactional details (such as order amounts and contact information) with Stripe solely to facilitate payment processing, fraud prevention, and transaction fulfillment. Stripe’s collection and handling of your financial information are governed by the Stripe Privacy Policy.

4. Purpose and Legal Basis for Processing

We process your personal information under the following legal grounds (under UK GDPR and EU GDPR):

• Performance of a Contract: To fulfill booking requests, manage your dog walking services, and communicate service updates.
• Legitimate Interests: To ensure website security, prevent fraudulent activity, and improve our customer service experience.
• Legal Obligation: To satisfy statutory accounting, tax, and legal requirements under UK, EU, and US law.

5. Data Retention Schedule

In accordance with storage limitation principles under UK/EU GDPR and relevant business recordkeeping standards in Europe and the United States, we keep your personal data only as long as necessary:

• Active Service Data: Personal details provided for dog walking services are retained for the duration of our active business relationship and service delivery.
• Financial & Transaction Records: Invoice data, payment records, and transaction histories are retained for up to 7 years following completion of the transaction. This is strictly required to comply with HM Revenue & Customs (HMRC) tax laws in the UK, statutory European commercial requirements, and applicable US financial auditing standards.
• Customer Support Records: General inquiry emails and support logs are retained for up to 2 years from the date of last communication to address follow-up queries or legal claims, after which they are securely deleted or permanently anonymized.

6. International Data Transfers

As we operate from the United Kingdom and offer services to clients in Europe and the United States, your personal data may be transferred to and processed in countries outside your country of residence.

Any international transfers of personal data (such as data processed by globally distributed service infrastructure like Stripe) are safeguarded using legal compliance mechanisms, including the UK International Data Transfer Addendum (IDTA) and EU Standard Contractual Clauses (SCCs).

7. Your Data Protection Rights

Depending on your jurisdiction (UK, EU, or applicable US state privacy laws such as the CCPA/CPRA), you have the following rights regarding your personal data:

• Right to Access: Request a copy of the personal data we hold about you.
• Right to Rectification: Request correction of inaccurate or incomplete personal information.
• Right to Erasure (Right to be Forgotten): Request deletion of your personal data, subject to statutory retention obligations (e.g., tax record requirements).
• Right to Restrict or Object: Limit or object to how we process your data.
• Right to Data Portability: Request transfer of your data to another entity in a structured format.
• Non-Discrimination: US residents have the right not to receive discriminatory treatment for exercising privacy rights.

To exercise any of these rights, please contact our Data Controller directly at premium@dogwalkora.com.

8. Cookies and Website Security

We use essential technical cookies to enable secure website operation, checkout functioning through Stripe, and navigation. We do not engage in cross-site tracking or sell your personal data to third-party advertisers.

9. Updates to This Privacy Policy

We reserve the right to modify this Privacy Policy as necessary to reflect operational changes or evolving legal requirements. Any updates will be published directly on this page with an updated “Last Updated” date.